Return Policy

 

HOW DO I RETURN MY ORDER?

All online orders must be shipped back to our store:

Quinta Valentina
Renaissance Mall Unit 113
Baden Powellweg 1
CURACAO

 

RETURN POLICY 

Full-priced items are eligible for return for refund to the original form of payment within fourteen (14) days of being received. SALE items are not eligible for return and are considered to be final sale. Please note that all international taxes and duties are non-refundable.

International orders approved to be returned have to be shipped back to our store with the courier of your choice. Shipping charges will need to be paid directly to the courier at the time of shipment.

If you have any questions or would like to request a return, please contact our Customer Care team.

ALL RETURNS

Shipping charges are non-refundable. Products must be returned in the condition they were received in their original box.

WHAT IF I RECEIVED A DAMAGED OR INCORRECT ITEM?

To return a defective or incorrect item received, please contact Customer Care with clear images of the wrong or defective item and explanation. Images should include views of the damage (if applicable), overall shoe, soles, and label located on the side of the shoe box.

WHEN WILL I RECEIVE MY REFUND/ONLINE STORE CREDIT?

Once your return has been received and inspected, we will send you an email confirming that your return has been processed and refund/online store credit issued. All refunds will be credited to the original form of payment. Please note that refund processing times vary by financial institution and may take up to seven (7) business days to be reflected within your account.